These booking conditions only apply to the trip arrangements which you book with us.

1. Booking Confirmation

By completing the deposit or full payment, you acknowledge that you have read, understood, and agreed to all the Terms and Conditions set forth herein.

2. Payment details

Deposit: 40% of the total trip cost, payable at least 1–5 days before the departure date, depending on the type of tour booked.
Balance Payment: Payable upon pick-up by the tour guide on the departure date.
Payment Methods: Bank transfer, credit card, or cash (any associated transaction fees are borne by the customer).
Failure to complete payment on time may result in cancellation of the booking without refund of the deposit.

3. Pricing and Children’s Policies

3.1. Tour Pricing

Tour prices include only the services listed under the “Inclusions” section of the itinerary.
Additional charges apply for any personal requests or services outside the stated itinerary.

3.2. Children’s policies:

15 years old and above: 100% of the adult price.
10–14 years old: 75% of the adult price.
6–9 years old: 50% of the adult price.
Under 6 years old: Free of charge.

(Age calculated as of the departure date)

4. Cancellation and Refund Policy

4.1. Cancellation

Notice Period Before Departure	Cancellation charge per person canceling (% of total cost)
15 days	50% of total cost
7 days	75% of total cost
Within 72 hours	100% of total cost

For tours during public holidays or Tet (Lunar New Year), a 100% cancellation fee applies regardless of notice period.
All refund requests must be made in writing (email or letter) and confirmed by the Company.
For change of departure date:

Must notify at least 10 days in advance.
Free change if suppliers agree; otherwise, cancellation policies apply.
A 20% rebooking fee applies if major changes are involved.

4.2. Refund Methods

FME Travel applies a Fair Price Refund Policy, depending on the type of tour and the services already delivered.

Refunds are processed through the following channels:

For international guest refunds:
- PayPal: Customers are responsible for all transfer and transaction fees.
- Cash at FME Travel’s office (available during office working hours).
For domestic refunds:
- Bank transfer
- Cash at FME Travel’s office (available during office working hours).

Important Note:

No other refund methods will be accepted (e.g., refund to credit card, or via third-party payment platforms).

5. Itinerary Changes

The company reserves the right to adjust the itinerary, transportation, schedule, or services in cases such as bad weather, natural disasters, epidemics, traffic incidents, or for safety purposes.
Notification of any changes will be sent to the customer as soon as possible via phone, email, or messaging apps.
Such changes shall not be considered a breach of contract and will not give rise to any claims for financial compensation.
The company will make every effort to arrange equivalent or better alternative services whenever possible.
Company’s decision to adjust itinerary is final and not subject to compensation claims

6. Liability and Disclaimer

Fabulous Mekong Ecotours is not liable for any: Personal accidents, losses, delays, cancellations caused by natural disasters, political unrest, transport disruptions, or pandemics.
Customers are required to purchase comprehensive travel insurance before departure.
Fabulous Mekong Ecotours provides an optional Adventure Insurance package for motorbike tours, covering injury treatment up to USD 1,000 subject to the Company’s Insurance Policy.

7. Special Requirements

Any special requirements (dietary needs, allergy notifications, room preferences) must be requested at the time of booking.
The Company will make reasonable efforts but does not guarantee the fulfillment of all special requests.

8.Accommodation

Accommodation arrangements are based on the standards listed under the “Inclusions” section of the tour.
If changes are necessary, alternative accommodation of equivalent or higher standard will be provided, and customers will be informed.
Check-in time is typically from 2:00 PM unless otherwise specified.

Note: The Company shall not be liable for any inconvenience, dissatisfaction, or additional expenses arising from the failure to fulfill any special requests unless such requests have been explicitly confirmed by the Company in writing prior to the booking confirmation.

9.Transportation

Transportation services will be provided as specified in the itinerary.
Fabulous Mekong Ecotours is not responsible for delays, schedule changes, or cancellations caused by public transport providers.
Customers must arrive on time as per the tour schedule.

10. Luggage and Personal Belongings

Customers are fully responsible for their personal belongings throughout the trip.
The Company will assist in contacting service providers in case of lost items but is not responsible for compensation.

11.Additional Notes

11.1. Customized Tours (Private Tours / On-Demand Modifications)

If the customer requests a customized itinerary, FME Travel will quote separately.
Additional services (extra services) will not be included in the commissionable sales amount.
Any changes to itineraries and services must be confirmed via email or official FME channel.

11.2. Tour Pricing

Private tours are subject to an additional 20% surcharge.
Tours requiring French-speaking, Chinese-speaking, or other language guides will incur an additional charge of USD 8 per day.
Deposit is non-refundable under any circumstances except for Force Majeure events recognized by both parties.

11.Additional Notes

In case of natural disasters, political unrest, pandemics, strikes, or other force majeure events:

The Company may cancel, postpone, or adjust the itinerary without compensation.
Any additional expenses incurred (accommodation, transportation) are the customer’s responsibility.
Personal reasons (including but not limited to illness, personal emergencies, or missed flights) shall not be considered Force Majeure.

13. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Vietnam.

Any disputes arising from or related to this contract shall be settled by the competent courts of Can Tho City, Vietnam